PNG Technologies Return & Refund Policy Thanks for shopping at pngtechnologies.com If you are not entirely satisfied with your purchase, we're here to help. Returns You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. There will be a restocking fee of 25% for handling expenses. If your return is approved, we will initiate a refund to your credit card. You will receive the credit within a certain amount of days, depending on your card issuer's policies. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. NATURAL GAS & PROPANE HOSES Our Natural gas & Propane hoses are custom made, Meaning all the fittings that come with the hoses are made up in house which makes them custom hoses. These hoses are not returnable no Exceptions. UNIVERSAL KITS Our universal kits can not be returned and there are no refunds, so make sure that the kit will work with your application. Contact Us If you have any questions on how to return your item to us, contact us. Phone: 1-734-992-2648 Email: matt@pngtechnologies.com